What is MAXX-SURE?
MAXX-SURE tyre insurance (MSTI) is a tyre insurance cover that solely applies on Maxxis and CST tyres. To be eligible, the tyres must be purchased and fitted at any of our countrywide branches, and your receipt must clearly show that you bought the MAXX-SURE cover. Terms and conditions apply.
Coverage:
What’s in it for you? MAXX-SURE covers the cost of repairing or replacing a vehicle's tyres when there is damage caused by road hazards. Coverage includes, but is not limited to, potholes, broken glass, nails, and debris such as bricks and stones. If replacement is required, you only pay for the tread you’ve used.
Important Clarification:
1. Run Flat Tyres are excluded from the MAXX-SURE warranty. Reason: Run Flat Tyres can continue running without pressure for some time before collapsing. Due to this unique construction, they cannot be insured under the MAXX-SURE policy.
2. Wheel balancing and wheel alignment must be done to qualify for Maxx-sure.
Scenario:
On his way to work, Brian hits a pothole, damaging one of his tires.
The cost to replace the damaged tire is KSh 10,000.00.
Without MAXX-SURE, Brian would have to pay the full KSh 10,000.00 out of pocket for a replacement tire.
Fortunately, Brian purchased Maxxis tires from Tire World Ltd, making him eligible for the MAXX-SURE cover. Under this cover, he is compensated based on the remaining usable tread depth of the damaged tire.
The compensation is computed as follows:
- Original tread depth: 8.0 mm
- Remaining tread depth: 6.0 mm
- Legal minimum tread depth: 1.5 mm
- Remaining usable tread depth: 6.0 − 1.5 = 4.5 mm
- Claim percentage: 4.5 ÷ 8.0 = 56.25%
- Client Credit Note Amount:
KSh 10,000.00 × 56.25% = KSh 5,625.00
Therefore, if the replacement tire costs KSh 10,000.00, the client will receive a credit note (discount) of KSh 5,625.00. This amount is applied as a discount toward the replacement tire, meaning the client will only pay: KSh 4,375.00 (KSh 10,000.00 − KSh 5,625.00)
Who’s is eligible: Vehicle Classification and Use
This cover is only applicable on Maxxis and CST passenger or SUV tyres sold solely at any of our Maxxis Tyre centres countrywide whose use is personal, domestic and driven on Kenyan roads.
In addition, purchase receipt must also indicate the MAXX-SURE cover.
Vehicles used for commercial purposes like Fleets, Taxis, Matatus/buses, caravans, trailers, Vans and Pick-Ups, commercial and car hire vehicles are excluded from this cover.
It's also worth noting that Maxxis Tyres bought from our wide pool of dealers aren’t eligible for this cover.
How It Works
At the time of purchase of tyres, you will be requested to provide to our Tire World Ltd Customer Service Agent with the following information:
- Full Name
- ID Number
- Postal and Physical Address
- Mobile Number
- Email Address
- Vehicle Registration Number
- Make and Model of the vehicle
- Current mileage of the vehicle
- Brand, Size and Pattern of tyre purchased and fitted
- DOT Number of the tyre
Period of Cover and Costs
MSTI is FREE OF CHARGE for the first year from the date of purchase.
The cover can be extended at an additional fee as advised by our Tire World Ltd Customer Service Agents.
Making a claim
When your tyre gets damaged for an event covered under MSTI policy, you ought to submit it or them for a claim at any Tire World Ltd branches within seven (7) days of the damage occurring accompanied by a copy of your original ID and receipt of purchase indicating the MAXX-SURE cover. Thereafter, our Tire World Ltd professional(s) will evaluate the damaged tyre(s) and establish the amount that You will need to pay for the tyre replacement.
The application of the cover is as follows:
Within 30 days or 1,000 KMs
Within 30days from the commencement of the cover or after 1,000km of driving on the insured tyre(s) after fitment, as specified on the Tire World Ltd invoice, whichever comes first, the customer will receive a full credit towards the purchase of the same or similar tyres(s) from Tire World Ltd.
After 30 days or above 1,001 KMs
If an event occurs after 30 days from the commencement of the cover or after 1,000 kms of driving on the insured tyre(s), whichever comes first, Tire World Ltd customer service staff will establish the amount that will need to be paid for the replaced tyre.
The basis of coverage will be the treads; the insured will be compensated on the remaining tread on the happening of an event. The tread will be measured and then deducting from that the excess of 1.5 mm or 2.0 mm for passenger and SUV tyres respectively. The remaining tread will be expressed as a percentage of the tread when new. The remaining percentage of the treads is then expressed in monetary terms namely value of a new tyre.
The claim is then processed immediately and upon meeting all the terms and conditions set out, the replacement tyre is offered immediately and any costs communicated to the customer.
In addition to the above, the MSTI is void if the tyres have not been adequately maintained or lack thereof of receipt of purchase indicating the MAXX-SURE cover on purchase of Maxxis and CST tyres.
